Branding helps the customer differentiate your brand/business from others. Branding of a business isn't just about the logo. It includes everything that makes your brand unique in customers' eyes.
So if you are just fixated on finding the perfect font and logo for your e-commerce business, it's time to step up your game, and this is how you are going to do it:
Online branding â€“ 5 best practices for your e-commerce business
1. Finding the right target audience
Your branding should mainly depend on your target audience. Consider this scenario: you plan to open an e-commerce store that exclusively deals with clothing pieces in fashion now and resonates with the youth. The current youth is Gen Z. If you brand your business differently from their taste, do you think they will ever be attracted to your site? No, right?
Identifying the target audience will help you cater to their taste, providing them with a highly customized and enhanced shopping experience.
2. Be clear with your mission statement.
Every business has a mission to fulfill. It's like an unwritten rule. A business with a mission is likely to succeed. Outline your mission statement and publish it on your site. Let that be the rock of your brand.
Be mindful that the mission statement should be a manageable paragraph. Instead, it could be a small sentence with five to ten words that gives the audience the crux of your business goal and what you wish to achieve with this brand.
3. Be clear about your return/refund policies.
Many e-commerce brands act shady when displaying their return or refund policies. Don't be that brand!
Mention your refund policies clearly and concisely. Let the customer be clear about it before they make the purchase. It will reduce the number of angry customers and establish transparency in how your brand works or appears to the customers.
4. Take special care of customers and ramp up the quality of customer service.
Customer service is a crucial part of your branding. If you think branding is just passive work you must do for your e-commerce site, you are mistaken. It involves all the small interactions your customer or target audience has with your brand.
Many e-commerce websites now come with chatbots and 24Ã—7 assistance to help customers with whatever they need. If you can't afford to assist them 24Ã—7, a branded chatbot is the way.
You can also put in all the commonly asked FAQs related to the product you deal with. So when the customer enters the relevant keyword, you can show the answers and ensure that they turn into paying customers even when you are fast asleep.
A branded, helpful chatbot for your e-commerce site is a game changer!
5. Don't just slather content here and there, be concise.
Instead of dumping all the keywords or trying to make content around keywords relevant to your business, include only what's essential on the website. Being clear and concise will help customers or visitors get the correct information about the product and eventually turn them into paying customers in seconds.
Make sure the content is interactive, engaging, and informative. Dump the filler words and scrutinize your content to ensure that only the needed words are published.