At YouParcel, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information securely. By using our services, you agree to the terms of this policy.

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What Information We Collect

At YouParcel, we collect various types of information from you to provide our services and improve your experience. The information we collect includes personal and non-personal data that may be used to identify you or your device.

Personal Information: We may collect personal information from you, such as your name, address, email address, phone number, and payment information. This information is necessary for us to provide our services, including shipping, logistics, and related services. We may also collect information about your business or organization, such as your company name and industry.

Non-Personal Information: We may collect non-personal information from you, such as your IP address, browser type, operating system, and device type. This information is collected automatically when you use our website or services and is used to improve our website and services.

Cookies: We use cookies and similar technologies to collect information about your use of our website and services. Cookies are small data files that are stored on your device and enable us to remember your preferences, personalize your experience, and analyze your use of our website and services. You can control cookies through your browser settings, but please note that disabling cookies may affect your experience of our website and services.

Product Analytics and Session Recordings (PostHog): We use PostHog as an analytics service provider. PostHog helps us understand how visitors use our website, such as which pages are viewed, which links and buttons are clicked, and how visitors move through the site. PostHog also makes session recordings of visits (the page layout, mouse movements, clicks and scrolling) so we can find where the site is hard to use; anything you type into a form field is hidden in these recordings. PostHog stores first-party cookies and local storage entries whose names start with ph_ on your device to recognise your browser, for up to 1 year. These cookies are set for youparcel.com, so the same identifier is shared across youparcel.com subdomains. The data PostHog collects is stored in the United States. PostHog is loaded only when analytics is allowed: visitors in Europe (including the EEA, the UK and Switzerland) are asked first and PostHog loads only after they accept analytics cookies, and anyone can reject or withdraw consent at any time through “Cookie settings” at the bottom of every page, after which PostHog stops collecting data.

Email Newsletters: We send our newsletters through Amazon Simple Email Service (Amazon SES). Newsletter emails contain a small invisible image and links that pass through our own servers, so we can see whether an email was opened, which links were clicked and when, together with the IP address and browser or email app type of that request. We also record whether each email was delivered or bounced. We use this to understand which content is useful to our readers and to stop sending to addresses that no longer work. Some email apps load images automatically (for example Apple Mail Privacy Protection), so open data is approximate; you can turn off images in your email app to prevent it. Every newsletter has a one-click unsubscribe link and a link to manage which lists you receive. Unsubscribing takes effect immediately, and we keep your address on a suppression list only to make sure we do not email you again.

Third-Party Information: We may also collect information from third-party sources, such as social media platforms or other service providers. This information may include your public profile information or contact details that you have shared with these sources.

We may use the information we collect for various purposes, such as to provide our services, communicate with you, and improve our website and services. We may also use your information for marketing and promotional purposes, but only if you have given us your consent to do so.

At YouParcel, we take your privacy seriously and are committed to protecting your personal data. We only collect the information we need to provide our services and ensure your satisfaction. If you have any questions or concerns regarding our information collection practices, please contact us.

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How We Use Your Information

At YouParcel, we use the information we collect to provide our services, improve your experience, and communicate with you. We may use your personal and non-personal information to process your shipments, manage your account, and provide customer support. We may also use your information for marketing and promotional purposes, but only if you have given us your consent to do so. We use cookies and similar technologies to personalize your experience and improve our website and services. We do not sell or rent your information to third parties, and we only share your information as necessary to provide our services.

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How We Protect Your Information

At YouParcel, we take your privacy seriously and are committed to protecting your personal data. We use reasonable measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.

We use various security technologies and procedures to protect your information, including encryption, firewalls, and secure servers. We restrict access to your information to authorized personnel who need to know your information to provide our services.

We also require our third-party service providers to take appropriate security measures to protect your information. We only work with trusted third-party service providers who are committed to protecting your privacy and security.

We store your information for as long as necessary to provide our services and as required by law. When we no longer need your information, we securely dispose of it in accordance with our data retention policies.

Although we take reasonable measures to protect your information, no security measures are completely foolproof. We cannot guarantee the absolute security of your information, but we strive to do our best to protect it.

If you have any concerns about the security of your information or suspect any unauthorized access, please contact us immediately.

At YouParcel, we are committed to protecting your personal data and respect your privacy rights. We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. If you have any questions or concerns regarding our security practices, please contact us.

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How We Share Your Information

At YouParcel, we understand that your personal data is sensitive and confidential, and we only share it as necessary to provide our services. We do not sell or rent your information to third parties.

We may share your information with our trusted third-party service providers who assist us in providing our services. These service providers are contractually bound to maintain the confidentiality and security of your information.

We may also share your information with our affiliates and partners for marketing and promotional purposes, but only if you have given us your consent to do so.

In the event of a merger, acquisition, or sale of all or a portion of our assets, we may transfer your information to the acquiring entity or successor organization.

We may also disclose your information if required by law or in response to a lawful request by a government authority.

We strive to minimize the sharing of your information and only share it as necessary to provide our services. We require our third-party service providers to take appropriate security measures to protect your information.

If you have any questions or concerns regarding our information sharing practices, please contact us.

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Your Rights and Choices

You have the right to access, correct, and delete your personal information. You can also opt-out of our marketing and promotional communications at any time. Please contact us if you have any questions or concerns regarding your privacy rights.

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Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically to stay informed of our data protection practices.

At YouParcel, we are committed to protecting your personal data and respecting your privacy rights. If you have any questions or concerns regarding our Privacy Policy, please contact us.